Important Clarification
This Privacy Policy describes how ibet789com ("we", "Platform") manages the personal information of users ("you") who register and use our services. By using the ibet789com platform, you agree to how we handle your data as stated here. This Policy is subject to Malaysia's Personal Data Protection Act 2010 (PDPA).
1Introduction
Ibet789com takes seriously its responsibility to protect the privacy and data security of every user on our platform. We understand that your trust is the most valuable asset we must safeguard, which is why we invest in robust security infrastructure and uphold a transparent data usage policy.
This Privacy Policy applies to all information you provide to ibet789com through the website, mobile platform, or any other communication channels we provide. It also covers data collected automatically when you use our services.
Our Commitment: ibet789com has never and will never sell users' personal information to any third party for marketing or commercial purposes. Your data is collected solely for platform operational purposes and to improve the user experience.
2Types of Data Collected
Ibet789com collects your personal information through several means. The following are the categories of data we may collect:
| Data Categories |
Data Examples |
Data Collection Methods |
| Identity Data |
Full name, MyKad number, date of birth |
Registration form, KYC process |
| Contact Data |
Email address, phone number, residential address |
Registration form, user profile |
| Financial Data |
Bank account details, e-wallet numbers |
KYC process, payments section |
| Usage Data |
Login records, game history, transactions |
Collected automatically |
| Technical Data |
IP address, device type, web browser, OS |
Cookies, server logs |
Information You Provide Directly
This includes all information you fill in on the registration form, identity verification (KYC) process, customer support inquiry forms, and any other communications with the ibet789com team. This information is stored securely and only accessed by authorized staff.
Automatically Collected Information
When you use the ibet789com platform, our systems automatically record certain technical information such as your IP address, device type, operating system and browser version, pages visited, and session duration. This information is used solely for security and platform improvement purposes.
3Purpose of Data Collection
Ibet789com only collects data that is genuinely necessary for platform operations. Each piece of information collected has a clear and legitimate purpose:
- Identity Verification (KYC): To verify that you are a legitimate user, aged 18 and above, and meet the eligibility requirements of the ibet789com platform.
- Transaction Processing: To ensure deposits and withdrawals are processed correctly to the bank account or e-wallet you have registered.
- Account Security: To detect and prevent unauthorized access attempts, fraud, or suspicious activity on your account.
- Customer Support: To enable our support team to assist you more effectively whenever you contact us.
- Legal Compliance: To comply with legal and regulatory obligations related to the operation of an online entertainment platform.
- Platform Improvements: To analyze usage patterns and continuously improve the gaming experience on ibet789com.
4How We Use Your Data
Data collected by ibet789com is used responsibly and only within the scope stated. We do not use your data for purposes unrelated to platform operations without your prior consent.
Specifically, ibet789com uses your data to:
- Securely managing and maintaining your user account.
- Processing and verifying all financial transactions including deposits and withdrawals.
- Sending important notifications related to your account, security, or policy changes.
- Providing personalised and effective customer support.
- Conducting investigations in the event of fraud reports or suspicious activity.
- Complying with instructions from regulatory bodies or valid court orders.
Marketing Note: ibet789com may send you information about promotions and the latest offers via email or in-platform notifications. You may opt out of receiving these marketing communications at any time by contacting our customer support.
5Data Sharing & Disclosure
Ibet789com does not sell, rent, or share your personal information with third parties for marketing or commercial purposes. Your data is only shared under the following limited and legitimate circumstances:
Authorised Service Providers
Ibet789com works with carefully selected third-party service providers to handle certain aspects of platform operations. These include payment processors such as DuitNow and FPX, game providers such as Pragmatic Play and Evolution Gaming, and cloud service providers for secure data storage. All such providers are bound by strict confidentiality agreements and are only permitted to access the minimum data required to perform their duties.
Legal Requirements
Ibet789com may disclose user information to regulatory authorities, law enforcement agencies, or courts where required to do so under applicable Malaysia law. In such cases, we will endeavor to notify you in advance unless prevented from doing so by a court order or applicable legislation.
6Data Security Measures
Ibet789com continuously invests in security infrastructure to ensure your personal data is always protected against unauthorized access, loss, destruction, or unauthorized disclosure.
The security measures we have in place include:
- 256-bit SSL Encryption: All communications between your device and ibet789com servers are encrypted using the latest TLS/SSL protocols.
- Two-Factor Authentication (2FA): An additional security layer that ensures only you can access your account.
- 24/7 Monitoring: An automated monitoring system that detects and alerts on any suspicious activity in real time.
- Strict Access Control: User data is only accessible by authorized ibet789com staff with a legitimate job requirement.
- Regular Data Backups: Critical data is regularly backed up to a separate, secure server location.
- Security Audit: The ibet789com platform undergoes regular independent security audits to identify and address any potential vulnerabilities.
Important to Remember: While ibet789com takes all reasonable steps to protect your data, no system can be guaranteed 100% secure. You also play a role by using a strong password, not sharing your login credentials, and always logging out of your account when using a public device.
7Cookies and Tracking Technologies
Ibet789com uses cookies and similar tracking technologies to enhance the user experience, analyze platform performance, and maintain user session security.
Types of Cookies We Use
- Essential Cookies: Required for the platform to function properly. Includes login session cookies and security cookies. Cannot be disabled.
- Preference Cookies: Saving your preferred settings such as language, currency, and display preferences. Helps the platform remember your choices.
- Analytics Cookies: Collecting anonymous information about how users interact with the platform for improvement purposes. This data cannot be used to personally identify you.
- Security Cookies: Helps us detect suspicious login attempts and protect your account from unauthorised access.
You can manage your cookie settings through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of the ibet789com platform.
8Your Rights as a User
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and ibet789com's internal policies, you have the following rights regarding your personal data:
Right to Access
You have the right to request a copy of the personal information we hold about you. This request will be processed within 14 business days.
Right to Rectification
If you find that the information we hold is inaccurate or outdated, you have the right to request an immediate correction through the account profile section or customer support.
Right to Erasure
You may request deletion of your personal data under certain circumstances, subject to legal record-keeping obligations we are required to comply with.
Right to Object
You have the right to object to the processing of your data for marketing purposes. Contact our customer support to opt out of marketing communications.
Right to Data Portability
Under certain circumstances, you may request that we provide your data in a machine-readable format for transfer to another platform.
To exercise any of the above rights, please contact the ibet789com customer support team via the in-platform live chat. We will process your request as promptly as possible.
9Data Retention Period
Ibet789com retains your personal information for as long as your account is active or as long as necessary for the purposes stated in this Privacy Policy. Upon account closure, we will retain financial transaction records and identity data for the minimum period required by Malaysia law.
- Identity & KYC Data: Retained for a minimum of 7 years after account closure for legal compliance purposes.
- Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's legal requirements.
- Communication Logs: Retained for 3 years for security and dispute resolution purposes.
- Analytics Data: Stored in anonymized form for a maximum of 2 years.
Once the designated retention period has ended, your data will be securely deleted from our systems using industry-recognised methods.
10Changes to This Privacy Policy
Ibet789com reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, applicable legal requirements, or platform improvements. Any significant changes will be communicated to you via in-platform notifications or your registered email before they take effect.
We recommend that you review this Privacy Policy page periodically to stay informed of the latest way ibet789com handles your personal information. The most recent effective date is always displayed at the top of this page.
Contact Us: If you have any questions, concerns, or complaints regarding this Privacy Policy or how ibet789com handles your personal data, please contact our customer support team via the platform's live chat. We are committed to responding to all privacy-related inquiries within 48 business hours.
ibet789com Privacy FAQ
Yes, ibet789com does not directly store your bank card number or sensitive credit/debit card details. All financial transactions are processed through integrated, PCI-DSS compliant payment gateways. What we retain is your registered bank account number or e-wallet details for withdrawal purposes, and this is protected with 256-bit SSL encryption at all times.
You may request deletion of your personal data through ibet789com customer support. However, please be aware that some of your data — particularly financial transaction records and KYC documents — must be retained for a specific period (minimum 7 years) in accordance with Malaysia's legal requirements. Data not subject to these legal retention requirements will be deleted within 30 days after your request is confirmed.
ibet789com does not sell or share your personal data for third-party marketing purposes. We only share the necessary information with selected service providers — such as payment processors and game providers — and only the minimum data required for the relevant service. All such providers are bound by strict confidentiality agreements. Data may also be shared with legal authorities where required by law.
You can stop receiving promotional emails from ibet789com in two ways: first, click the "unsubscribe" link found at the bottom of every promotional email we send; second, contact our customer support team via the platform's live chat and request to be removed from the marketing email list. Requests are typically processed within 48 hours. Please note that opting out of promotional emails will not stop you from receiving important account-related emails such as transaction confirmations and security notifications.